sitehelpdesk 7.9

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sitehelpdesk is a rich help desk solution suitable for use by any internal support function.

From a link on your Intranet, this web browser based software provides your company employees with online support and self help even when you are not available. The unique design features will allow you to get fully up and running within hours of installing.

sitehelpdesk forms the core support service solution at the heart of our product range. This may be downloaded from this site and is then easily upgraded to sitehelpdesk-IT for additional features relating specifically to support in an IT Service department or sitewebdesk for external Customer support. Here are some key features of "sitehelpdesk":

· Fully integrates to your Intranet site. fonts, colours and logo.
· Configurable Welcome message and ticker notifications
· Option to use NT login authentication to identify the user
· Option to allow free format of user name and other information required to create new users 'on the fly' as calls are being logged
· Numerous options for additional validated information entry
· Auto assignment and notifications of call reference number
· Options for Scripted questions, answers and prompts for self help or to obtain additional information
· Template calls for rapid entry
· Intuitive Self help with FAQ's and links to documents, web pages reports and graphs
· User events entry and close call
· Options for automated email and SMS notification to Operators
· Satisfaction feedback
Requirements:

· Microsoft Internet Information Server (IIS)
Limitations:

· 30 days trial What's New in This Release: [ read full changelog ]

· Further ITIL features such Task work flow management
· Call metrics and source reporting
· Operator opt out of assignments, attachment displays, and enhancements to pda (mobile devices) interface