SimpleHelp 3.7

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SimpleHelp allows you to expose an embedded remote support website to your customers, either on it's own served entirely by the SimpleHelp server, or embedded into your own website.

Customers will connect to your server and enter into a queue. Technicians then will service this queue by picking out a customer session to join.

Once a technician has joined a customer session the technician has complete control over the remote computer.

They are able to see the remote desktop, control the mouse and keyboard, transfer files back and forth, and chat with the user they are helping. Limitations:

· 21 days trial What's New in This Release: [ read full changelog ]

· Fixes problems with expired certificates on signed customer and technician client
· Full support for Windows 7
· All server configuration can now be performed by logging in as the server admin and editing server properties in the 'Administration' tab
· All server configuration changes are now loaded dynamically with no server restart required
· Session speed improvements, particularly on Windows Vista and Windows 7 and over high latency networks
· Bandwidth usage improvements
· Where RDP sessions have caused the remote screen to be black after connecting, the software will now prompt to rectify this issue
· favicon.ico is served from the server
· The mouse pointer is now shown on the technician client when control is disabled
· SimpleGateway machine names now support macros (e.g. {hostname} and {ip})
· Direct URL based links to SimpleGateway machines (e.g. http://yourserver.com/tech?machine=mymachine)
· Preferences for technician user interface defaults
· Improved session error repor...