MadCap Feedback Server 2.0

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Get live user feedback on your content for Web-based and desktop documentation which allows you to monitor, analyze, and improve your content.

· Gain insight into what users are looking for, finding, and not finding
· Improve Author-Reader connection by allowing readers to rate topics and add comments
· Respond to user comments without republishing content
· Two implementation options (Feedback Server or MadCap Hosted Service) make installation a breeze
· Create actionable feedback charts from user statistics

Use the Feedback Explorer to see and track all reader activity using a user friendly interface. The Feedback Service works with both Web-based and desktop documentation formats.

Give MadCap Feedback Server a try to see what it's really capable of! Here are some key features of "MadCap Feedback Server":

Web 2.0 Features Foster Author-Reader Connection:
· The MadCap Feedback Server combines the best of Web 2.0 access to readers along with the flexibility to control how information is shared with the community.
· Readers can post immediate, blog-style comments and the comment can become part of the page that future readers can see.
· Content teams can establish rules-based access, whether it is allowing everyone to contribute or only registered users.
· The approved comment mode requires readers' comments to be approved by the project author before they go "live."
· A live comment mode, ideal for internal development or open source projects, facilitates input from the entire community.

Topic Rating:
· The MadCap Feedback Server also offers Web 2.0 support for rating topics.
· It enables readers to rate published information using a standard five-star system, so authors can find out what information readers truly find beneficial.
· Readers' topic ratings are tabulated, providing an overall community average score that all readers can then see on a page-by-page basis.
· Authors have the control to turn this feature on or off at will.

Feedback Explorer:
· Available both within the Flare interface and as a separate application, the Feedback Explorer allows content authors to view and track all reader activity via a user-friendly interface.

Search Terms:
· Using the Feedback Explorer, authors can view search keywords entered by users.
This helps to answer such questions as:
· What are they looking for?
· What are they finding?
· What are they not finding?

Synonym Support:
· Content authors can add synonyms to synchronize search phases, increasing the chances that readers will find the information they are seeking.
· Since the synonym data is separate from the project data, there is no need to re-publish the content pages.

Charts:
· By transferring user statistics to configurable, multi-color, multi-shape feedback charts, authors can analyze and report on readers usage trends.

Web and desktop support:
· The Feedback Server, not only tracks reader activity on Web-based Help, but also on desktop documentation, such as HTML Help and DotNetHelp. This allows a wider base of authors to take advantage of MadCap Feedback and benefit from thorough insight into usage patterns and requirements.
Requirements:

· SQL Server
· SQL Server 2005 Standard
· SQL Server 2005 Express
· SQL Server 2000
· Microsoft Internet Information Services
· ASP.Net 2.0
· Madcap Feedback Server Admin
What's New in This Release: [ read full changelog ]

· SQL Server machine can be separate from IIS machine
· Simplified installation and setup with greater flexibility. Customers are no longer limited to having the database on the same PC that is hosting the Feedback web services.
· Database Performance Optimization
· The Feedback database has been optimized for performance and scalability.
· Editable and Customizable User Profiles
· Authors can now customize the information that is required when users register their user profile. In addition, users of the documentation can now edit their user profiles after they have been created.
· End-user Email Notifications
· Users of the online documentation can optionally receive email notifications when certain events take place on the documentation. For example, users can receive an email when replies are left to their comments.
· Context-Sensitive Help (CSH) ID Tracking
· Authors can now keep track of how many times each of their context-sensitive help identifiers have been invoked.
· Reset topic vi...