Help Desk-99 4.0.173

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Help Desk-99 is an easy to use, simple and well-done helpdesk software.

Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work.

Here are some key features of "Help Desk 99":

· Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99. Just run the supplied setup, specify the location of your database and you are ready to start.
· Simple to use:- No extensive training is required. People said that one of the major reasons they chose Help Desk-99 is they found it very easy to understand.
· Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc.
· Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in.
· Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters.
· Share data views with other members of your team.
· Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text.
· Ideal for standard replies.
· Adapts to your organization structure.
· Manage support contracts by expiry date and/or number of new Jobs.
· Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.


Requirements:

· 25 MB Hard disk space,
· Javascript enabled browser


Limitations:

· 45-days trial
What's New in This Release: [ read full changelog ]

· Fixed crash if using search boxes for contact name on Job Edit window.